The following outlines The Affordable Organic Store’s policies for refunds and returns:
In the event that your product is not delivered within a reasonable timeframe, we will promptly reship your order.
If your order package arrives damaged or opened, please refuse delivery and contact our customer care. We will initiate a reshipment of your order.
For inquiries regarding damaged or missing plant products, kindly contact us via email within 48 hours of receiving your order. Provide an unboxing video (mandatory) and your order details. Our team will issue a coupon equivalent to the order value for redemption on our site. Please note that complaints related to plants will not be accepted after 48 hours of delivery.
For damaged or non-germinating seeds, contact us within 7 days of receiving your order, attaching relevant images or videos. A coupon equivalent to the order value will be issued for redemption on our site.
Replacement requests must be submitted to and approved by our customer care team. Once approved, we will promptly arrange for a replacement.
Upon authorization of your replacement, the process will be completed within two business days.
Please note: Goods will be delivered within 3-15 working days from the order placement date.
Note: Images on the website depict fully grown plants, while we deliver saplings. Therefore, the actual products received may not precisely match the images.
For further questions or clarifications, feel free to contact our Customer Care team at [Customer Care Email/Contact].
